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Junior L1 support engineer with German language (Linux, Windows). {nabídka práce}

CZ - Prague
Administration & Support

Popis pracovní pozice

  • 24/7 Level 1 support with the main focus on Data Centre Technologies
  • Monitoring of the ticketing system (Service Now) and ticket handling
  • Ticket coordination between client and partners
  • Basic trouble shooting supporting Data Centre Technologies with focus on Linux and Windows Servers
  • Technical coordination and preparation of technical documentation and reports

Požadavky

Jazyky: English, German

  • Relevant work experience in the areas of Data Centre and Security - Basic Data Centre knowledge (servers, virtualization, backup services)
  • Understanding of Event, Incident, Request, Change and Problem Management as per ITIL best practice
  • Fluent English and German skills (in speaking and writing) - at least B2
  • A structured approach combined with a very careful, accurate and results-oriented approach, particularly in problem analysis
  • Strong customer and service orientation combined with good work etiquette, good communication and teamwork skills
  • Willingness to work on 24x7 shifts

 

Technical requierements:

  • working experience with managing Linux (SLES 11 / SLES 12 / RedHat 7 / Oracle Linux 7 - CLI) Server:  Advanced Troubleshooting, iSCSI / Multipath

  • knowledge of managing Windows servers would be a big plus


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