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IT Service Management Specialist {nabídka práce}

CZ - Prague
Administration & Support

Popis pracovní pozice

As part of the unit 'Business Operations' you will be managing and coordinating all operational aspects of our productive systems and services. This includes request, change and release management; monitoring and administration; reporting; and incident and problem analysis and coordination. You will be the driver of post-mortem culture and continual process improvement. Another major responsibility is the planning and strategizing required to ensure operational activites are prepared to meet the ever changing needs of our business. You will be closely aligned and involved with our entire SaaS ecosystem.
  • Ensure the fulfillment of service requests in accordance to agreed KPI’s
  • Evaluation/investigation and coordination of incidents and problems
  • Improvement and further automation of operational processes in close cooperation with delivering teams
  • Close alignment with product owners and application development teams to ensure feedback from production systems is addressed in on-going development
  • Monitoring and management of system health and activity
  • SLA/KPI tracking, evaluation and reporting
  • Management and coordination of release to customer environments
  • Engagement in development projects to ensure operational requirements are met


  • University degree majoring in Computer Sciences or similar qualification
  • At least 3 years relevant experience in Operations, IT Service Management, or similar field
  • Ability to translate technical details into business language
  • Strong analytical skills and desire to learn
  • Passion for details and investigative nature
  • Ability to conduct research into systems issues and products as required (Unix, sql, analyzing functionality from technical and functional specifications)
  • Command of scripting languages and experience in a DevOps environment highly appreciated
  • Understanding of Agile software development and Scrum methodologies a plus
  • Self-organized individual with a structured working method
  • Knowledge of trading systems or financial markets is a plus
  • Proficiency in written and spoken English mandatory; German/French language skills will be an asset

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